Peer Support Center Program Coordinator

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: April 4, 2025

Job Description:

Peer Support Center Program Coordinator
Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work---make the decision to work where you are valued!Join the McNabb Center Team as the Peer Support Center Program Coordinator today!The Peer Support Center Program CoordinatorDuties:

• Responsible for the overall coordination and day-to-day operation of the Friendship House Peer Support Center.
• Coordinates referral, completes intake, and performs psychiatric rehabilitation services (group modality) for the Psychiatric Rehabilitation program.
• Ensures that all funding and Licensure requirements are met.JOB PURPOSE/SUMMARYSummary of role of team:
  • The program supervised by this position, by virtue of the persons they serve, represent a place where the Centers vision is lived out on a day-to-day basis.
  • The severe and persistently mentally ill (SPMI) population truly embodies the poorest of the poor and the sickest of the sick.
  • Therefore, it is the philosophy of recovery services to live up to this vision by reaching out to the SPMI, regardless of what situation they are in or where they are and open a door of stability through mental health treatment.
  • Staff members assist in ensuring that the consumer/natural support is able to access both cost effective and quality services. Summary of position:
    • The Peer Support Center Coordinator is responsible for the overall coordination and day-to-day operation of the Friendship House Peer Support Center.
    • The PSC Coordinator coordinates referral, completes intake, and performs psychiatric rehabilitation services (group modality) for the Psychiatric Rehabilitation program.
    • The PSC Coordinator is responsible for providing direct supervision to the Leaders on Duty/Certified Peer Support Specialist, managing the volunteers, managing the cafeteria, and managing the suspension process.
    • The PSC Coordinator ensures that all funding and Licensure requirements are met.
    • Assists in providing peer support groups.
    • The PSC Coordinator embraces the key values of Rehabilitation: empowerment, normalization, rehabilitation, and continuity of care.TYPICAL WORKING CONDITIONS/ENVIRONMENT
      • This position is an office-based position.
      • Staff members are provided with all equipment necessary to complete their job duties on-site in their assigned office.
      • This position is located at the Friendship House.
      • Work may also be conducted in the community as needed for client care.
      • This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.JOB DUTIES/RESPONSIBILITIES1. Ensure TDMHSAS Scope of Services is met.
        • Ensure a minimum of 64 recovery education classes are offered yearly as evidenced by monthly report.
        • Ensure a minimum of 12 social activities are offered yearly as evidenced by monthly report.
        • Ensure a minimum of 48 support groups are offered yearly as evidenced by monthly report.
        • Ensure a minimum of 4 community service activities are offered annually as evidenced by monthly report.
        • Ensure a minimum of 64 physical activities yearly are offered as evidenced by monthly report.
        • Ensure that WRAP is offered to 10 members per year.
        • Ensure that all staff members received all required trainings within timeframes established by TDMHSAS
        • Obtain Certification as a CPRS.2. Ensure that Health Department Kitchen Standards are followed and met.
          • Ensure that kitchen staff members are trained in safe food handling training by the Health Department.
          • Maintain at least an 80% overall health rating score.3. Coordinate PSC Staff
            • Select, train & develop PSC staff as evidenced by checklist.
            • Ensure all staff are aware of scheduled changes each week.
            • Provide coverage when necessary.
            • Conduct team meetings bi-weekly as evidenced by team meeting notes.4. Plan, organize meal schedule with members and staff
              • Post meal schedule in monthly calendar.
              • Review member suggestion board for meals monthly.5. Manage PSC Budget
                • Ensure line item maintains a positive balance and notifies supervisor of concerns.
                • Ensures Expense requests and receipts are obtained and turned in a timely manner.6. Develop PSC volunteers
                  • Select and train volunteers.
                  • Conduct volunteer meetings as needed.7. Complete monthly and quarterly reports
                    • Ensure reports are completed by the 15th of the month and quarterly reports are completed in a timely manner.8. Promotes and maintains positive teamwork.
                      • Organizes and develops team cohesion.
                      • Demonstrates consideration and concern for fellow workers and promotes harmonious
                        relationships and attitudes.
                      • Gives and receives appropriate feedback.
                      • Communicates directly and approaches conflict with a problem-solving approach.9. Complete all Psychiatric Rehabilitation program documentation in compliance with MCO's and licensure standards.
                        • Maintains update on service plan initially first 3 months and every 6 months thereafter.
                        • Ensures that all documentation is clinically relevant, detailed, and applicable to the service.
                        • Demonstrates strong evidence of the "golden thread" from assessment to treatment plan to group progress notes.
                        • Submits all EMR documentation within 2 days of the occurrence.
                        • Complete updates and intakes as scheduled.COMPENSATION:
                          • Starting salary for this position is approximately $18.46/hr based on relevant experience and education.Schedule:
                            • This position has a regular schedule of Monday - Friday 8a.m. until 5p.m.
                            • This position is on-call when the PSC is open, including weekends and holidays.
                            • In person daily attendance is essential for this position except in instances of approved time off.
                            • This position may be required to attend events outside of the standard schedule.Travel:
                              • This position requires utilizing a personal dependable vehicle to conduct Center business.
                              • Maintaining a dependable vehicle and certified driver status is a condition of employment.
                              • Staff members may be required to provide transportation in their personal vehicle and staff members are reimbursed for use of their vehicle for this purpose.
                              • This position may be required to travel to out of state conferences/meetings as applicable.Equipment/Technical Competency:
                                • This position requires utilizing a personal dependable vehicle to conduct Center business.
                                • Maintaining a dependable vehicle and certified driver status is a condition of employment.
                                • This position does require high level computer skills for timekeeping, scheduling and use of electronic medical records entry, and extensive experience with Microsoft Office Products (Word/Excel/Outlook).Equipment/Technology:
                                  • This position does require high level computer skills for timekeeping and scheduling and experience with Microsoft Office Products (Word/Excel/Outlook).QUALIFICATIONS - Peer Support Center Program CoordinatorExperience / Knowledge:
                                    • Must be a person with lived experience in the mental health system.
                                    • Experience in providing social and recreation activities is desirable.
                                    • Prior supervisory experience is preferred.
                                    • Experience serving people with mental illness and/or co-occurring disorders is desirable.Education / License:
                                      • Must have at least a Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disabilities.
                                      • Must be a current Tennessee Certified Peer Recovery Specialist or have the ability to become certified within 1 year of hire.Physical/Emotional/Social - Skills/Abilities:
                                        • Exposure to biological hazards.
                                        • Hearing of normal and soft tones.
                                        • Close eye work.
                                        • Valid driver's license- F endorsement.
                                        • Lifting up to 50 lbs.
                                        • Pushing/pulling up to 150 lbs.
                                        • Frequent sitting, standing, walking, bending, stooping, and reaching.
                                        • Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements; including but not limited to, grasping, holding another person, going down on knees, running, and walking.Location:
                                          • Knox County, TennesseeApply today to work where we care about you as an employee and where your hard work makes a difference!Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
                                            
                                            
                                            
                                            
                                            
                                            PI9f7e78831d33-37248-37308340

Keywords: Helen Ross McNabb Center, Knoxville , Peer Support Center Program Coordinator, Other , Knoxville, Tennessee