Product Support Representative

Company: Wheeler Material Handling (WMH)
Location: Knoxville
Posted on: April 3, 2025

Job Description:

Product Support Representative

Department: Sales

Employment Type: Full Time

Location: BR03- KNOXVILLE, TN

Reporting To: Sean Slaughter

Description

Exciting Opportunity Alert: Become a Product Support Representative at Wheeler Material Handling!

Why Choose Wheeler Material Handling?

"Step into a thrilling career with a team that values your growth, offers incredible benefits, and promises a future brimming with potential!"

Embark on an exhilarating journey with us at WMH (Wheeler Material Handling) (www.wmhsolutions.com)! Celebrating over 35 years of excellence, we stand tall as one of the Southeast's most dynamic material handling leaders. With a dedicated team of over 250 associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just offering a job; we're inviting you to be an integral part of our vibrant team where your success and growth are at the heart of our mission.

Your Role as a Product Support Representative:

Dive into a role that's more than just sales - it's about sparking business growth and nurturing relationships. As a Product Support Representative, you're the hero behind our business-to-business sales, focusing on contract maintenance programs and catalog parts. You'll spend 80% of your time captivating new clients, 10% reinvigorating existing relationships, and 10% ensuring our cherished customers always feel valued and prioritized.

Key Responsibilities

Your Daily Adventures Include:

* Charting new territories and strengthening key accounts.
* Leading the charge with cold calls, face-to-face meetings, and persuasive presentations.
* Crafting innovative sales strategies and forecasts, and dazzling with product demos.
* Developing a master plan for territory management, centered around customer satisfaction and loyalty.
* Creating a comprehensive customer database, tracking everything in our state-of-the-art CRM.
* Collaborating with manufacturers and our internal teams to ensure seamless order fulfillment.
* Planning your impactful weeks with tools like selectory.com/salesforce.com to maximize efficiency.

Your Ambitious Goals:

* Embark on fifteen face-to-face and five phone cold calls daily.
* Craft and deliver a compelling "Elevator Speech."
* Regularly update the team with your weekly plans.
* Transform service reports into sales opportunities, aiming for ten new OMs monthly.
* Develop and maintain a portfolio of five glowing referral letters.
* Open new doors with eight credit applications each month.
* Achieve your monthly sales targets in cataloged material handling.

Skills, Knowledge and Expertise

We're Excited to Meet Someone With:

* A bachelor's degree in a related field or a track record of successful sales.
* A valid driver's license and the skill to safely operate lift trucks.
* Exceptional customer service skills, fueled by persistence and a flair for building relationships.
* A dynamic, detail-focused, and proactive approach.
* Superb communication skills, both verbal and written.

Where You'll Thrive:

* Based in our Charlotte branch, you'll become Wheeler's ambassador in the surrounding areas.

Benefits

Perks & Benefits That Await You:

* Comprehensive health insurance, well-deserved holidays, and generous personal time off.
* A robust $800 monthly auto/phone allowance to support your journeys.
* An attractive commission and bonus plan, plus a competitive start-up salary.
* In-depth training and support to set you up for success.
* A secure retirement plan and profit sharing to build your future.

Compensation Package:

* Attractive and Competitive!

Starting Strong:

* Jumpstart your career with us, with a competitive salary on average starting around $40,000+/year plus commissions, ensuring you feel valued from day one.

More Than Just Pay:

* Our compensation goes beyond just salary. It's about recognizing and rewarding your hard work and dedication.

Commitment to Growth:

* We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded!

Our Commitment to You:

At Wheeler Material Handling, we embrace diversity and inclusivity, making decisions based on qualifications, merit, and business needs. Here, every voice is valued, and every role impacts our collective success.

Ready to Launch Your Career Sky-High? Apply Now and Join the Wheeler Material Handling Adventure!

Keywords: Wheeler Material Handling (WMH), Knoxville , Product Support Representative, Other , Knoxville, Tennessee