Contact Center Tester

Company: VirtualVocations
Location: Asheville
Posted on: October 8, 2024

Job Description:

A company is looking for a Contact Center Tester with insurance experience.

Key Responsibilities

Conduct comprehensive testing of contact center applications, including IVR systems and CRM software
Develop and execute test plans, test cases, and test scripts based on requirements
Perform regression, integration, and user acceptance testing (UAT) to ensure system functionality

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in software testing, with at least 2 years in a contact center environment
Strong knowledge of insurance products, processes, and regulations
Proficiency in testing tools (e.g., Selenium, JIRA) and methodologies (e.g., Agile, Waterfall)
Experience with automated testing frameworks and scripting is preferred

Keywords: VirtualVocations, Knoxville , Contact Center Tester, IT / Software / Systems , Asheville, Tennessee

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