FULL TIME - MERCHANDISING SERVICE ASSOCIATE - DAY
Company: Lowe's
Location: Harriman
Posted on: October 15, 2024
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Job Description:
Customer ServiceProvides SMART customer service at all times
through the daily execution of Lowe's customer service policies,
procedures and programsBuilds relationships with vendors by
providing direction and checking to ensure merchandise resets are
completed according to Lowe's specificationsCollaborates with the
Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies,
time)Analyzes metrics and provides feedback on project execution
and in-store service to store, market, and corporate
leaders.Although majority of time of time will be spent in
activities that do not involve the direct interaction with
customers, the individual in this role is expected to engage with
customers when the opportunity arises. This includes:Understands
customers' needs and assists in locating, demonstrating, selecting,
carrying, and/or loading merchandiseSeeks out customers to
understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandiseListens to and
responds knowledgeably and promptly to customer and employee
questions by taking them to areas of the store and walking them
through projects when necessaryDemonstrates sincere appreciation to
customersCommunicates information to customers regarding all stock,
special order merchandise, feature benefits, application, and
warranty information related to Lowe's programsIn-StockMoves or
replaces beams and grids, rotates stock, builds products, and
displays products and support materials using power equipment
(e.g., lifts, order pickers) per reset and/or project instructions
and processesIdentifies damaged products, removes them from the
shelves, delivers them to Return to Manufacturer (RTM) area, and
signs off on the products as defectiveVerifies buyback items and
ensures they are pulled, prepped, and ready for shippingIdentifies
damaged or missing signage, displays, and collateral and orders
replacements in accordance with merchandising standards and
planogram detailsUpdates/validates wayfinding and product location
signage as well as digital maintenance of this information
throughout the storeConfirms that product pricing information is
visible and clear and resolves/replaces any missing pricing
labelsEnsures cross merchandise, side stack products, j-hooks and
gravity feed bins are placed appropriately, helping to drive add-on
salesWorks with store leadership to stage clearance and damaged
merchandise for quick saleSorts products in bins, drawers and boxes
to ensure that they are in the proper locationClean and Safe
StoresReviews, completes, and enters completion details (when,
what, amount of time spent, taking and uploading photographs to
confirm servicing completion, etc.) for all assigned merchandise
reset, service, and maintenance tasksEnsures all reset displays are
safe and in working order and repaired/replaced as
neededRepairs/seals damaged packaging and boxes including peg-hook
itemsRemoves all trash, moves cardboard boxes to the bailer, and
moves plastic wrap and other debris to the compactorReplaces light
bulbs and alerts Facility Services Associate (FSA) when additional
maintenance issues are noted (lights out, painting, etc.)Detects
common signs of shoplifting, theft, and other security risks, and
promptly communicates them to management and/or Asset
ProtectionEnsures compliance with housekeeping standards and
programs (e.g., Zone Recovery) to maintain cleanliness and
organization of store and working areasMaintains a safe and secure
work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors
and gatesAdheres to all safety requirements relevant to one's
regular job duties: top stock safety, reinstalling safety cables,
use of aisle blockers, a tether line on power equipment, spotters,
and safety devicesOperates store equipment as needed depending on
one specific role and department (e.g., Zebra phone, telephone,
paging system, copiers, fax machines, computers, CCTV surveillance
system, key cutter, panel saw, paint mixer, flooring cutters,
compacter baler)In addition to the above responsibilities, this
individual is held accountable for other duties as
assigned.Maintain point-of-sale signage including bin plus beam
label stock ensuring all bin locators are placed and price changes
are activatedAudit and update pricing labels inside and outside the
store to ensure accuracyFollow state-specific guidelines on price
changes (Pricing Policy SF-06)Lowe's is an equal opportunity
employer and administers all personnel practices without regard to
race, color, religious creed, sex, gender, age, ancestry, national
origin, mental or physical disability or medical condition, sexual
orientation, gender identity or expression, marital status,
military or veteran status, genetic information, or any other
category protected under federal, state, or local law.Starting rate
of pay may vary based on factors including, but not limited to,
position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility,
please visit https://talent.lowes.com/us/en/benefits.
Keywords: Lowe's, Knoxville , FULL TIME - MERCHANDISING SERVICE ASSOCIATE - DAY, Hospitality & Tourism , Harriman, Tennessee
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