Business Office Specialist - Shared Service

Company: Covenant Living Communities
Location: Maryville
Posted on: March 7, 2025

Job Description:

We Are Inspired to Serve. Join us!This position will have oversight of the community business office. They will act as a liaison between community leaders and Central Office Shared Services to help with monthly revenue and expense cycle management as well as support the monthly financial close. This position is expected to deliver outstanding accounts receivable results and customer service while maintaining a working relationship with all internal and external customers.Prepare monthly private pay resident billing and hospice billing

• Cash receipts management; application to private pay accounts.
• Collection procedures of private pay accounts, per organization policy.
• Participate in third party billing by uploading ancillary charges.
• Answer resident/family billing questions
• Provide supporting statements/claims to LTC insurance providers, upon request.
• Audit changes to resident contact/financial information in billing softwareReporting:
  • Report resident movements in database software.
  • Liaison to the Central Office Shared Services for data requests and reporting.
  • Facilitate annual distribution of estimated tax deductions and related documents.
  • Participate in annual resident financial updates.Manage resident trust accounting and reporting, including documenting activity in database and generating resident statements.Monitor use of petty cash on hand, ensuring drawer balances tie out to expected balances and facilitate the replenishment of funds. Process manual checks from petty cash account.Oversee the credit card merchant program, device inventory management, documentation/reporting transactions, training staff on CC payment process.Entrance Fee refund tracking and processingManage the Benevolent Care Application process:
    • Ensure timely application
    • Identify eligibility
    • Calculate benefits
    • Update annual benefitsEDUCATION AND WORK EXPERIENCE:Required Degree: High School DiplomaPreferred Degree:Associates/Bachelor's Degree in Business AdministrationExperience:
      • This position requires at least 3-5 years of related experience in accounting or business office atmosphere.
      • Healthcare billing is preferredKNOWLEDGE, SKILLS AND ABILITY:
        • Excellent computer skills, including proficiency in Microsoft Office products.
        • Intermediate Excel skills.
        • Excellent attention to detail.
        • Excellent communication skills, both oral and written.
        • Forward thinking and continuous improvement mindset.
        • Stays current and knowledgeable in field.
        • Ability to work effectively within a large, matrix organization.For full time employees, we offer a generous benefits package that includes:
          • Medical, dental and vision insurance
          • Employer paid group term life and disability
          • Paid Time Off (PTO) & six paid holidays
          • 403(b) with a 3% employer match
          • Fitness center use at most facilities.
          • Various voluntary benefits:
            • Life, AD&D
            • Tuition assistance and scholarships
            • Employee assistance program
            • Legal services, home/auto insurance, discount purchasing program
            • Pet InsuranceFor more information about Covenant Living and CovenantCare at Home, please visit or .Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

Keywords: Covenant Living Communities, Knoxville , Business Office Specialist - Shared Service, Administration, Clerical , Maryville, Tennessee